Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PixieLuxClothing e-wallet and NOT on your bank card/credit/UPI or cash , within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your PixieLuxClothing e-wallet account again.
Then contact us on email@example.com with our order ID, it may take some time before your refund is officially posted.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Opp. Martha Villa, Gun-naka, Saloli, Vasai (W), Pin-401201, dist-Palghar, state-Maharashtra.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return on PixieLuxClothing e-wallet. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Opp. Martha Villa, Gun-naka, Saloli, Vasai (W), Pin-401201, dist-Palghar, state-Maharashtra..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.